Online vehicle firm Webuyanycar.com has been rapped by industry watchdogs for its inflated valuations of vehicles.
The site which is famous for its TV marketing campaign was contacted by the The Office of Fair Trading (OFT) after it was found that only 4% of customers were getting the original valuation of their vehicle and that inspectors were told to cut prices by over 25% as part of their targets. The OFT said:
“Consumers were given the impression that they would be paid the online valuation if the company’s onsite inspection matched the condition entered by the seller online. But once at the appointment, some customers found other factors reduced the price."
Webuyanycar has responded saying that in the “early days” they “didn’t get it right for every single customer” however the firm, who have made a profit of £5 million so far this year did agree that they would implement a four point strategy to try and prevent any confusion happening the future.
It’s also been alleged that the firm also took advantage of the DVLA’s V14 form that allows customers to receive a refund on their unused car tax by reducing the price offered depending on the amount of tax owed back.
The firm is one of the many scrap car firms that have popped up offering users cash for their vehicle, firms that pay for old vehicles ro be collected work with a network of registered breakers and scrap yards to get the best deal for you.
A recently implemented online auction section of the site also allows potential buyers to bid on your vehicle, getting you the best price available.